LEARN EASY ACADEMY – TERMS OF USE, SERVICE CONDITIONS, ROLE DEFINITIONS, OPERATIONAL LIMITATIONS, COMPLIANCE FRAMEWORK, AND RISK ALLOCATION POLICY

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Last Updated: 28-12-2024

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These Terms of Use, Service Conditions, Role Definitions, Operational Limitations, Compliance Framework, and Risk Allocation Policy (hereinafter collectively referred to as the “Terms”) are intended to operate as a comprehensive, layered, and exhaustive governance instrument regulating every academic, administrative, operational, financial, behavioural, disciplinary, and procedural aspect of the services, facilities, platforms, personnel, and systems operated by Learneasy Academy (hereinafter referred to as “Learneasy”, “the Academy”, “we”, “us”, or “our”).

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These Terms apply universally, continuously, and without exception to all persons and entities interacting with the Academy in any capacity whatsoever, including but not limited to students, parents, guardians, tutors, instructors, part-time educators, online tutors, home-tuition providers, academic consultants, contractual staff, visitors, and any other users (collectively referred to as “User”, “you”, or “your”).

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By enrolling a student, facilitating or making payment, attending classes, accepting tutor assignments, communicating with Academy representatives, accessing Academy premises, using Academy digital platforms (including the LEAP application), or otherwise engaging with Academy services in any manner, you expressly acknowledge, confirm, and irrevocably agree that these Terms govern your relationship with the Academy in full, and that no contrary understanding, assumption, or expectation shall prevail.

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PART I — FOUNDATIONAL INTENT, INTERPRETATION, AND GOVERNING PHILOSOPHY

The Academy functions as an academic support institution whose primary role is to facilitate learning assistance within reasonable institutional, operational, human, and logistical constraints. The Academy does not operate as a guarantor of academic results, examination performance, ranks, grades, or any measurable outcome, whether short-term or long-term.

Any reference to teaching, instruction, explanation, guidance, mentoring, or academic support shall be interpreted strictly as reasonable academic effort, delivered in good faith, and subject to variables including student engagement, attendance, discipline, aptitude, external academic pressures, and environmental conditions.

Nothing contained in these Terms shall be interpreted as creating an obligation beyond what is reasonably practicable for an academic institution operating with multiple students, tutors, formats, and delivery modes. Silence, omission, or lack of express reference to a specific situation shall not be construed as acceptance of liability, waiver of rights, or admission of fault by the Academy.

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PART II — STRUCTURE, FORMAT, AND PEDAGOGICAL DISCRETION

The Academy retains absolute and unfettered discretion over the structure, format, sequence, pacing, duration, and methodology of academic instruction. Instruction may be delivered through a combination of group teaching, individual doubt clarification, guided revision sessions, supervised self-study, written practice, assessments, discussions, and the use of physical or digital teaching aids.

At no point shall continuous verbal instruction, constant tutor engagement, or exclusive one-to-one attention be presumed to exist by default. Any expectation of such exclusivity shall arise only where expressly documented in writing by authorised Academy administration and shall be limited strictly to the scope so documented.

Periods during which students are engaged in writing, reading, problem-solving, revision, or silent academic activity form an intentional and legitimate component of the Academy’s pedagogy. Such periods shall not, under any interpretation, be characterised as absence of teaching, abandonment, neglect, or deficiency of service.

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PART III — DEMO SESSIONS, ORIENTATION, AND INFORMED ACCEPTANCE

Demo or trial sessions, where offered, are provided solely as an orientation mechanism to familiarise students and parents with the Academy’s general teaching approach, learning environment, and operational style. Demo sessions are inherently limited in scope and are not intended to represent the entirety or continuity of services.

Participation in a demo session shall not create any enforceable right, expectation, or entitlement regarding tutor continuity, subject depth, syllabus completion, teaching intensity, class structure, or academic outcome.

Payment of fees following participation in a demo session shall constitute conclusive and irrevocable acceptance of the Academy’s pedagogical approach, administrative processes, operational variability, and institutional limitations, regardless of any subjective impressions formed during the demo.

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PART IV — FEES, CONSIDERATION, PAYMENT CHARACTER, AND INVOICING

Fees charged by the Academy represent consideration for access to an academic ecosystem comprising instructional time, institutional resources, administrative support, and academic facilitation. Fees are not calculated, represented, or agreed upon as a transactional purchase of individual classes, hours, minutes, or guaranteed outputs.

Fees may be structured on a monthly, quarterly, yearly, or subject-specific basis and are payable in advance. Accepted modes of payment include UPI, cash payments received strictly by authorised Academy personnel, and digital payments facilitated through Academy-authorised platforms, including the LEAP application.

Parents and guardians bear sole responsibility for requesting, obtaining, and retaining official invoices or receipts. Failure to request or retain such documentation shall not affect the validity of payment nor impose any obligation on the Academy to retrospectively justify or reissue records beyond standard administrative practice.

Any payment made directly to tutors or unauthorised individuals, whether knowingly or unknowingly, shall be deemed outside the Academy’s financial systems and shall not be recognised, adjusted, or refunded by the Academy under any circumstances.

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PART V — NON-REFUNDABILITY, DISCRETIONARY SETTLEMENTS, AND CLAIM WAIVER

All fees once paid are strictly non-refundable as a general and binding rule. No refund shall be claimed, demanded, or asserted as a matter of right under any scenario, including but not limited to dissatisfaction, expectation mismatch, non-attendance, or behavioural issues.

Any refund, concession, or adjustment, if extended by the Academy, shall be purely discretionary, ex-gratia in nature, and offered without prejudice. Such gesture shall not be construed as an admission of fault, negligence, deficiency of service, or contractual breach.

Acceptance of any refund or adjustment shall operate as a full and final settlement of all claims, grievances, demands, or allegations, whether expressed or implied, arising out of or connected with the services.

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PART VI — STUDENT ATTENDANCE, TIME UTILISATION, AND RESPONSIBILITY

Attendance at scheduled classes, whether conducted at the Academy’s centre, online, or at a home-tuition location, shall be construed solely as the physical or digital presence of the student for the allotted session and shall not, by itself, be interpreted as a guarantee or assurance of full utilisation of instructional time. Effective utilisation of class time is dependent upon multiple student-side factors including, but not limited to, punctuality, attentiveness, preparedness, willingness to participate, academic discipline, and compliance with classroom norms.

Students who arrive late to a scheduled class acknowledge and accept that such late arrival may result in a proportionate reduction of instructional engagement for that session. The Academy shall not be under any obligation to compensate, extend, reschedule, or otherwise make good any instructional time lost due to late arrival, regardless of the reason cited for such delay.

Similarly, early departure from a class session, irrespective of the cause or circumstances, shall not entitle the student to any form of substitute instruction, replacement class, additional class, fee adjustment, or academic compensation. The Academy expressly disclaims any obligation to reschedule or extend instruction due to student-initiated early exit.

Any accommodation, flexibility, rescheduling, or extension of instruction that may be offered by the Academy in exceptional circumstances shall be treated strictly as a goodwill gesture extended at the Academy’s sole discretion. Such accommodation shall not create any precedent, expectation, entitlement, or continuing right and shall not be relied upon by the student or parent as indicative of future practice or obligation.

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PART VII — STUDENT CONDUCT, BEHAVIOURAL BOUNDARIES, AND INSTITUTIONAL LIMITS

Students are expected to maintain appropriate, disciplined, and respectful conduct at all times within Academy premises, during online instruction, and during home-based tuition sessions. Conduct standards apply uniformly across all modes of instruction and include behavioural expectations necessary to ensure a safe, orderly, and productive academic environment for all participants.

Any conduct that disrupts academic order, interferes with the learning experience of other students, undermines instructional flow, or compromises physical or emotional safety may warrant administrative intervention by the Academy. Such determination shall be made at the Academy’s discretion based on the circumstances and impact of the conduct.

Administrative intervention may include, without limitation, verbal or written warnings, temporary supervised separation for independent academic work, restriction of participation, suspension, or discontinuation of services. These actions are undertaken solely for classroom management, institutional discipline, and the protection of the learning environment and shall not be characterised as punitive, retaliatory, excessive, or discriminatory in nature.

The Academy expressly clarifies that it does not assume parental, custodial, guardianship, or personal supervisory responsibility over students beyond the scope of academic instruction. Behavioural matters arising outside instructional activity, or extending beyond academic supervision, remain the responsibility of the student and parent or guardian. The Academy shall not be held liable for behavioural issues that fall outside its academic role.

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PART VIII — AUTHORISED DIGITAL SYSTEM AND RECORD AUTHORITY (LEAP APPLICATION)

The LEAP application constitutes the Academy’s single, central, and authoritative digital system for the recording and management of attendance, academic updates, homework assignments, tutor performance tracking, official communication, internal audits, administrative review, and dispute evaluation.

All students, parents, and tutors acknowledge and agree that records maintained within the LEAP application shall be treated as accurate, final, and binding for all academic, administrative, financial, and dispute-related determinations. The Academy shall be entitled to rely exclusively on LEAP records for decision-making purposes.

Any deviation from the use of the LEAP application for official purposes shall be permitted only with express and specific approval from Academy administration, whether provided in writing or through recorded instruction. Such permission shall be limited in scope and duration and shall not be presumed or implied by Users under any circumstances.

Records maintained within the LEAP application shall override and supersede personal recollection, verbal communication, informal messages, screenshots, third-party confirmations, or any other non-system-generated material. Users expressly waive the right to dispute Academy decisions on the basis of materials not reflected within the authorised system.

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PART IX — TUTOR STATUS, ROLE LIMITATION, AND OPERATIONAL CONTROL

Tutors engaged by the Academy, irrespective of the mode of engagement (including centre-based, online, or home tuition), operate strictly under the administrative, academic, and operational control of the Academy. Such engagement does not confer upon tutors any authority, express or implied, to act as agents, representatives, partners, or decision-makers of the Academy for any purpose whatsoever.

Tutors are not authorised to bind, commit, represent, or obligate the Academy in any financial, contractual, policy-related, legal, or administrative matter. Any assurance, representation, promise, commitment, or statement made by a tutor beyond academic instruction shall be deemed unauthorised, non-binding, and outside the scope of the tutor’s role, and shall not create any enforceable obligation on the Academy.

The Academy reserves absolute and unilateral discretion to assign, reassign, rotate, replace, suspend, or disengage tutors at any time, with or without notice, based on academic requirements, operational constraints, availability, student needs, performance evaluation, conduct assessment, compliance considerations, or institutional policy alignment. Such decisions shall not constitute service deficiency, breach, or grounds for dispute by tutors, students, or parents.

Tutor engagement does not create any expectation of continuity, permanency, exclusivity, or guaranteed assignment. The Academy retains full authority to modify tutor responsibilities, class allocations, subjects, schedules, and engagement terms in furtherance of institutional efficiency and academic objectives.

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PART X — TUTOR ATTENDANCE, PERFORMANCE, AND SALARY CONDITIONALITY

Tutor attendance and salary eligibility are strictly conditional and shall be determined exclusively on the basis of records maintained within the Academy’s authorised digital systems, including the LEAP application, unless expressly permitted otherwise by Academy administration in writing or through recorded instruction.

For a tutor to be marked present for any working day or session, all mandatory academic and administrative actions prescribed by the Academy must be completed in full within the authorised system. Such actions include, but are not limited to, recording details of classes conducted, assigning relevant homework, updating academic progress, and scheduling subsequent sessions. Mere physical presence, verbal confirmation, or informal communication shall not be sufficient for attendance validation.

Failure to comply with attendance requirements, system updates, performance expectations, academic diligence standards, or institutional protocols may independently and cumulatively justify withholding, adjustment, deferment, or forfeiture of salary, incentives, or payments, in whole or in part, at the sole discretion of the Academy.

Salary payments are not automatic, guaranteed, or unconditional. They are contingent upon verified attendance, demonstrable academic effort, compliance with Academy policies, and satisfactory performance as assessed by the Academy through internal review mechanisms.

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PART XI — ONLINE AND HOME TUITION RISK ALLOCATION

Online and home tuition services involve inherent variability arising from factors including, but not limited to, internet connectivity, device availability, environmental conditions, student-side constraints, location-specific challenges, and third-party dependencies. Such variability is intrinsic to the nature of these services and is acknowledged and accepted by all users.

The Academy shall not be held liable for interruptions, delays, quality variations, or limitations arising from technological failures, environmental disturbances, student-side issues, or circumstances beyond the Academy’s reasonable control. The existence of such variability shall not constitute service deficiency, negligence, or breach by the Academy.

For online and home tuition services, PIN-based attendance verification through the Academy’s authorised system is mandatory and conclusive. Classes conducted without valid system verification shall be treated as not conducted for salary, attendance, and record purposes, irrespective of screenshots, messages, verbal assurances, or third-party confirmations.

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PART XII — COMMUNICATION CONTROL, DATA USE, AND CONFIDENTIALITY

All official communication relating to academic instruction, attendance, scheduling, complaints, payments, performance, or dispute resolution must occur strictly through Academy-approved communication channels, including the LEAP application, designated official WhatsApp numbers, or official email addresses.

Any communication conducted through personal phone numbers, personal messaging applications, social media platforms, or other unauthorised channels shall be deemed informal, non-binding, and outside institutional responsibility. The Academy shall bear no liability arising from such unauthorised communications.

Data generated, stored, or processed within Academy-controlled systems, including attendance records, academic updates, communication logs, and performance data, may be used by the Academy for internal administration, compliance verification, audits, dispute resolution, legal defence, and institutional improvement purposes, in accordance with applicable laws.

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PART XIII — BREACH CLASSIFICATION, REMEDIES, AND RECOVERY

Any violation, non-compliance, misconduct, or deviation from these Terms or related institutional policies may be classified by the Academy, at its sole discretion, as a minor breach, material breach, or critical breach, depending on the nature, frequency, impact, and intent of the conduct.

Based on such classification, the Academy may impose appropriate remedial measures including, but not limited to, verbal or written warnings, salary deduction, suspension of duties, disengagement, recovery of losses, or termination of engagement, without prejudice to any other rights available under law.

In cases where the Academy suffers financial, reputational, or operational loss due to a tutor’s or user’s breach, the Academy reserves the right to recover compensation equivalent to such loss, whether through adjustment, deduction, or lawful recovery mechanisms.

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PART XIV — LEGAL INTERFACE, DISPUTE MANAGEMENT, AND JURISDICTION

The Academy shall respond only to formal written communications, notices, or directives issued by competent legal, regulatory, or statutory authorities acting within their lawful jurisdiction. Informal assertions, verbal threats, unsupported claims, or representations of authority shall not be entertained or acted upon.

Any dispute, complaint, or grievance arising out of or in connection with these Terms shall be addressed in accordance with applicable laws and established legal processes. No informal communication shall be construed as initiation of legal proceedings.

These Terms shall be governed by and construed in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of the competent courts situated in Chennai, Tamil Nadu, to the exclusion of all other jurisdictions.

 

FINAL ACKNOWLEDGEMENT AND WAIVER

By continuing, you acknowledge that you have read, understood, and accepted these Terms in full, that you have not relied on verbal assurances, and that you waive claims arising from misinterpretation or subjective expectation.

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